SHIPPING & RETURNS
D I S P A T C H
Once we receive your order, we aim to have it dispatched within 3-5 business days after receiving your order confirmation. Do not worry if it takes a little longer as since we experience extremely high volumes of orders in small amounts of time due to our drop system - we will be busy trying to fulfil your order!
S H I P P I N G
When your order has been shipped, you will receive a shipping confirmation email. This means your order has been fulfilled and is with the courier making its way to your address. We keep records of all shipping information.
The following are estimated shipping times:
- UK : 1-3 business days
- Europe : 3-5 business days
- Rest of the World : 7-10 business days
Please Note : Our postage charges are based on weight. These charges decrease on average the more products you purchase in your order.
FAQ's
R E T U R N S
We accept returns for size changes or if there is a genuine fault with your YAWNN. product only.
S I Z E - C H A N G E
If you are returning your product for a size change you must pay for return postage to the following address; YAWNN. LTD, 2 Woodstone Lane, Ravenstone, Leicestershire, LE67 2DR, UK. When sending your return make sure to include a note of the following: Your Full Name, Order Number, Email Address and Your New Size. When we receive your return we will contact you via email to confirm. Once confirmed, you must pay for return postage to your chosen address. Once payment is received, we will send your new size of clothing item back to you.
PLEASE NOTE: If you return a product for a size change which is not in perfect condition we will not proceed with the size change and we will return your hoodie back to you - once you have paid for postage.
G E N U I N E - F A U L T
If you are returning your product due to a genuine fault. We apologise for your item having a fault and will replace it ASAP. Please get in touch with us using the contact us area at the bottom of the page. You must provide evidence of your clothing items fault to us via photo or video form and we will make a judgement based on the evidence you have provided. If successful - we will speak with you personally about the steps to take when returning and replacing your item.
R E F U N D S
We only accept refunds for clothing items with genuine faults. Once your return is received and inspected by us and we agree with your initial assessment; we will approve your refund request which will be processed and credit will automatically be applied to your original method of payment - processing time may vary depending on your payment provider.
If your item has been returned to us due to the courier not being able to deliver to your address/your address being wrong. We are not responsible for paying for new shipping labels. If you decide you do not want to pay for a new shipping label and we have received your order back at our address; we will refund you for your order excluding the cost of shipping.